Return and Replacement Policy

You may return a product for the full purchase price, less shipping and handling, within 6 months of the date of your purchase. (click here for more details)

All returns should be sent to:

Bee Alive, Inc
7 New Lake Road
Valley Cottage, NY 10989

Inside your package please include your invoice. If you do not have your invoice, please include your name, address, telephone number and the date of purchase. You should also indicate in your return if you wish a refund or a replacement, and the reason for returning the item. Returns that were received as gifts can only be returned for a replacement of the same product or one of equal value.

On receipt of your package we will promptly issue a refund using the same method of payment that your purchase was made with. If a replacement is requested, your order will be processed within 5 business days.

Unfortunately, Bee Alive is unable to reimburse the shipping fees or costs incurred to return the product to us.

Damaged or missing Items

We carefully pack and inspect each package before shipping to our customers; however, sometimes “things” happen. If you receive a damaged package, or a package with wrong or missing items, please call our toll free number at 1-800-543-2337 and press 2 Customer Service. We are available Monday to Thursday 8:30 am – 8:00 pm EST, Friday 8:30 am – 5:00 pm EST and Saturday 9:00 am – 4:00 pm EST. When you call, one of our friendly consultants will be able to assist you. You may also email us at info@beealive.com.