The following information provides speedy answers to the most frequently asked questions about ordering online from Bee-Alive. However, if you don’t find your answer right here, you may call one of our friendly consultants at our toll-free number ­1-800-692-5445.

To order online, your browser must be able to go into a secure mode (SSL-compliant). Your browser must also be able to accept "cookies" (tiny bits of information stored in your computer so that we can retain your order information as you shop, check out and return to our QuickShop.) If you have any difficulty ordering online at Bee-Alive, simply call one of our friendly consultants at our toll-free number –1-800-692-5445.

Bee-Alive bills your credit card at the point of sale. This is when you click the "Finalize Order" button at the very end of the ordering process. Also, when ordering, be sure to click the "Finalize Order" button only once since multiple clicks may result in more than one order being charged to your credit card.

We accept MasterCard, Visa, Discover, and American Express. If you wish to pay by using a check, simply call our toll-free number – 1-800-692-5445 – and we will be happy to help you.

For orders placed online, we ship to all 50 of the United States and to Puerto Rico.

For orders shipped to Canada, the Virgin Islands, the Bahamas, Bermuda, and Guam, please call us at -- 1-800-692-5445 -- and one of our friendly consultants will be happy to take your order.

At this time, we do not ship beyond the above locations.

We offer our customers the highest online security by using Network Solutions. This enables you to be sure that Bee-Alive is an authentic site and that confidential information, such as credit card numbers sent while ordering, will be protected. To be sure that you are in a secure mode when you are about to send us private information, check at the bottom of your screen for one of the following: a solid key (Netscape Navigator versions 3.0 or earlier) or a closed padlock (Netscape 4 or Microsoft’s Internet Explorer) and always remember never to send credit card numbers via e-mail.

Ordering online is quite safe in our secure environment. However, if you prefer, simply call our toll-free number – 1-800-692-5445 – and we will help you to order over the telephone, by credit card or check.

In addition to being able to print your order confirmation right online, you will also receive an email confirmation of your order. This is your online "receipt." Your order will then be shipped and your package will be received in 7 to 10 days.

Yes, if you’re not completely satisfied with products purchased from Bee-Alive, simply tell us so and we will gladly refund your full purchase price, less shipping and handling. To obtain a refund, please call us at our toll-free number – 1-800-692-5445 – and ask for one of our friendly Customer Service consultants.

Monday through Thursday: 8:30am—10pm
Friday 8:30am—5pm
and Saturday from 9am—4pm.
Eastern Time (US & Canada)

Bee-Alive, Inc.,
P.O. Box 1006,
Valley Cottage,
NY 10989.